تفاصيل الوظيفة
Customer Service Officer
Customer Service
main job details
- Communicate with customers via inbound and outbound calls to provide information about products and services.
- Maintain daily records of customer interactions and transactions, documenting inquiries, complaints, and feedback.
- Receive, manage, and resolve customer complaints while providing timely updates on progress and outcomes.
Requirements
- Education
- Bachelor’s degree.
- Skills
- - Strong communication skills. - Active listening and problem-solving abilities. - Effective time management. - Proficiency in Microsoft Office. - SAP knowledge (preferred). - Good command of both spoken and written English.
- Experience
- From 0 to 3 years of experience, with prior call center background required.
- Location
- HQ (New Cairo)